Donations of tickets with unused value of less than $1 can be made to local non-profits. Learn More about the future of clipper (external link). Email clipper@bayareametro.gov. E\i\\ I would love to consolidate all the cards into one card. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Note that only cash value can be directly transferred. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. f Any suggestions, or is this another way for a government-backed agency to abscond with my money? You must tag your card again when you get off the train. How many people do not know and never retrieve their funds? I havent needed to use it in that time. It is recommended that items of value be insured when selecting this option. Ticket Refunds. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Other readers wrote of similar fears and refund frustrations. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. What do you recommend for getting this resolved? If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Clipper saves money. Less than a cup of coffee. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. Roadshow. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If you ever lose your card, well replace it and restore your value for a $3 fee. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Should I stay at a hotel near the airport? I no longer need to use Clipper. At your request, we can mail you a new card with your balance restored, typically within 2 business days. So what you could do is to rack up a negative balance to offset the $3 fee. At your request, we can mail you a new card with your balance restored, typically within 2 business days. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Choose to stay logged in or to log out. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. A: Fire off an e-mail to clipper@bayareametro.gov. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Pay With E\\y\F@B.THH!*o* For youth, seniors, people with disabilities and low-income adults. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". 0 0 10.1455 10.364 re You can add value, see what's on your card, and see recent transactions. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. E\\y\F@B.THH!*o* Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I dont think you can get back the basic Suica fee either. /Tx BMC People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. /Tx BMC Use the app to manage your cards. If you cannot tag your card successfully, try on another device. Key Clipper information translated to Spanish. No. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Get Morning Report and other email newsletters. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Station Agents can also provide pre-addressed envelopes to Treasury. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. I'd calculate your estimated usage and only put that amount on the card. /Tx BMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Add only that total amount to your card. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Stanford, California 94305. Key Clipper information translated to Spanish. /Tx BMC EMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. But alas, no longer on bART as they now wont let you exit like they used to. Here's what you need to know. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). What can I do with an online Clipper account? about the future of clipper (external link). 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You can have multiple adult cards associated with a single account. For details about how to apply for a refund, download theClipper Cancellation Form. EMC The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 6 What a scam! If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. The check may take 4-6 weeks. It's just $3. It is not available to students or postdoctoral scholars at this time. (visit our Chase Center Servicepage I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. For details about how to apply for a refund, download theClipper Cancellation Form. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Need to Order a Clippercard? Authorize payment below. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. /Tx BMC While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. o American Express More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If your card is registered, contact us so we can block your card from further use. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. What should I do if my card is lost or stolen? Then you wouldn't have to bother about a refund. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. EMC After that, you need to tag on and off for each ride. Skip top navigation. EMC 2020, Metropolitan Transportation Commission. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. We contacted Clipper and were instructed to write letters to get the refund on two cards. If you are still having trouble with your Go Pass, please contact us at. Registration is easy, and its free. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. /Tx BMC EMC All Access Digital offer for just 99 cents! `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. HD 0UR K(EP%xg:#6(=VU-zTqwn?p H*2T0T341f& Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. We cannot give refunds for partially used passes or tickets. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Your refund request will typically be . endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Where to Use On 24 transit services and more. Your session is about to expire due to inactivity. If your card is registered, contact us so we can block your card from further use. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? BART will refundpaper ticketswith a remaining value greater than $1.00. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Yes, you can manage your account using the Clipper app and in your mobile wallet. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, call the BART Treasury at (510) 464-6841. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. EMC All Go Pass users should register their Clipper cards on Clippers website. If a Clipper card is not used for six months, it can be deactivated. If youre not paying with Clipper, please see an attendant for information about ticket purchase. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Paper Tickets You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information.

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