Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. StubHub is an eBay company (NASDAQ: EBAY). The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Oscar Ferruz Director of Supply, Primary and Operations. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. By signing up you are agreeing to receive emails according to our privacy policy. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. We'll do our best to get back to you in the next 24 hours. Luckily, weve compiled (and tested!) It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). I live in Singapore where the StubHub app is not avail. Search through past posts using the search bar at the top of the forum page. The Utah-based firm announced on LinkedIn it WebSend us a message. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Contacting StubHub While StubHub does not offer live chat, they do have a phone Published and reprinted by permission of Houghton Mifflin Harcourt. He was thrilled to be buying his old company back fourteen years after hed left it. The Company offers tickets for live sports, music, and theatre events. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Evaluating all of these factors, I agreed to join the company. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. To provide a deeper support system beyond grants, we lend our Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. 199 Fremont Street, Floor 4. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Within nine months of my arrival at StubHub, thats exactly what happened. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. StubHub gets a lot activity from users on Facebook than it does on Twitter. Personally, though, I found it disappointing. It's often the quickest way to sort something out. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Fax Number: 1 Check out, All tip submissions are carefully reviewed before being published. In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Enjoying This Built In Excerpt? Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. WebNYC Flagship Office - Stubhub. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Call 1-866-788-2482. The Company offers tickets for live sports, music, and theatre events. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Choose Possibility: Take Risks and Thrive (Even When You Fail). Lots of answers to questions are in our FAQ. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Built In is the online community for startups and tech companies. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. 1 if you bought tickets and you have a problem with them. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. StubHub was a brand I knew and loved. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Surviving wasnt easy. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. All rights reserved. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking WebOUR PARTNERS. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Its possible that someone with an identical problem has posted for help before. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. At StubHub, our mission is simple: help fans find fun. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. My Secret to the Success of Amazon? Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Include your email address to get a message when this question is answered. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Stubhub serves customers worldwide. WebStubHub's Field Operations. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. 4 if you have questions about listing tickets. In 2015, eBay enabled $82 billion of gross merchandise volume. We use cookies to make wikiHow great. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. San Francisco, CA 94105 USA. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Check your order confirmation email for It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. To subscribe, click on the button below and copy the URL into an RSS reader. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. His digital chapbook, The Internet, was also published in TL;DR Magazine. the exact pickup location and times. The contact number is only for US and Canada. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. In this regard I was right; but major unforeseen risks would also unfold on my journey. Thanks for your message we aim to get back to you within 24 hours. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Call 1-866-788-2482 to speak to a customer service representative from StubHub. WebStubHub is an American ticket exchange and resale company. Will His AI Plans Be Any Different? Pro tip: Each number appears to go to a different department. Enjoying This Built In Excerpt? If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. In 2017, eBay enabled $88 billion of gross merchandise volume. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Ticketbis makes it easy for users to attend events all over the world. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. We give them a time frame to offer If a crisis like this had hit us earlier, wed have been in better shape to weather it. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Singh Cassidy will be based in StubHubs San Francisco headquarters. % of people told us that this article helped them. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Founded in 2,000 and with presence in over 40 Restrictions apply. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Our RSS feed includes all eBay news articles published on this website. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Musk Made a Mess at Twitter. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Sign up for News Alerts to receive occasional emails about eBay corporate announcements. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Joo Almeida D'Ea Head of Integration Office. Arnaud Collin Global Head of Marketing. How do I contact? Read on to get the help you need to contact StubHub. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Personally, though, I found it disappointing. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Terms of the deal are not being disclosed. I ordered tickets but can't view them online even with the access code. Joel Santirso Senior Product Manager. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Copyright 2021 by Sukhinder Singh Cassidy. Field Operations and Last Minute Services. You should not rely on any forward-looking statements. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. All Rights Reserved. 1412 Broadway, New York, 10018, USA. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Alternatively, hours. This was not just bigit was unprecedented. Being OK With Spectacular Failure. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. If you buy through links on our site, we may earn a commission. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. They mention on their website that you should call their normal customer service number to ask about adding an event. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. This article was co-authored by wikiHow staff writer, Eric McClure. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. This article was co-authored by wikiHow staff writer. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Events Parking. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Somehow, Id have to navigate us through it. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Give us a call if you need help with something urgent. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. wikiHow is where trusted research and expert knowledge come together. In February of 2020, we sold StubHub for $4 billion. form" and let us know how we can help you. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. StubHub will send you an email with instructions on how to claim your refund or credit. Our RSS feed includes all eBay news articles published on this website. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Every order is 100% guaranteed. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Buy Sukhinders Book! Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Find startup jobs, tech news and events. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. customersupportuk@stubhub.co.uk. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. She has a successful track record scaling and growing businesses internationally. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Olivier Ropars Vice President & CMO. To subscribe, click on the button below and copy the URL into an RSS reader. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. 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The corporate office phone number is 415-222-8400. We'll do our best to get back to you in the next 24 Does StubHub have live chat? StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. The more I learned about StubHub, the more excited I became. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries.

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