Questions: Contact Us at: support@homewav.com. THE COMPANY IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. [CDATA[ C. Protected classification characteristics under California or federal law. Unlawful Activity: The Company prohibits the use of its site for any unlawful conduct. ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE WEBSITE. Those sections intended to survive termination of this EULA will survive regardless of the reason for termination. There are no third party beneficiaries to this EULA. Authorized Administrator means the individual designated by each Facility to download and accept this EULA, establish a Facility Network, and assign licenses to the HomeWAV Software to Facility Network Users who are permitted by the Facility to have individual accounts allowing them access to and use of the HomeWAV Software. If you do not wish to be bound by this agreement to arbitrate, you must notify the Company in writing within thirty (30) days of the date that you first access the Website. Capitalized terms area defined in this EULA. If you're looking to set up an account for inmate calls, create a HomeWAV account and add funds. information created by you in connection with your use of the services (such as phone contacts imported or created by Users, call comments, tags, greetings, hold music, data necessary to the integration of professional tools); And immediately the service was working for my inmate. information permitting use of the Website or our products or services (such as email, IP address, usernames, call and text message logs, voicemails, information related to your incoming and outgoing calls (date, duration, numbers calling or called, etc. Most importantly when I needed my questions answered they were answered immediately. Please enable JavaScript in your browser for a better user experience. Homewav allows for a variety of ways to add funds to an inmate's account. Reach out to us today by clicking here! Thank you! We use cookies to ensure that we give you the best experience on our website. WE ARE NOT RESPONSIBLE FOR ANY INTERRUPTION IN SERVICES OR UNAVAILABILITY OF THE HOMEWAV SOFTWARE RESULTING FROM INTERNET FAILURES, YOUR INABILITY TO ACCESS THE INTERNET, OR INADEQUATE BANDWIDTH IN YOUR INTERNET CONNECTION. Civ. Civ. You specifically understand that the quality and speed of services rely on a number of factors beyond our control, such as the speed and operability of your and/or the Facilitys Internet connection. Service Levels and Support. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? Here are seven tips for a seamless experience. People in jail have usually not been sentenced yet. HATE THIS APP. License. section 13-2505 "Promoting Prison Contraband." This is a Class 5 felony . Your Access to and Control Over Information: Except as provided elsewhere in this Policy or under the Company End-User License Agreement, or as necessary to provide you with or bill you for the products, services or information you requested, you may opt out of any future contacts from the Company at any time. Read the Blog The Registered Agent on file for this company is The Corporation Trust Company and is located at Corporation Trust Center 1209 Orange St, Wilmington, DE 19801. Any breach by a user of any applicable Facility Rules in connection with use of the HomeWAV Software is deemed a material breach of this EULA for which HomeWAV may immediately terminate that users account. Fees. Direct scheduling for lobby and on-site visits, An easy view of inmate availabilityandnotifications. K.Inferences drawn from other personal information. Add Funds to Your Account: You can also add funds to your incarcerated loved one's HomeWAV account through the website, mobile app, a PayNearMe kiosk, or through our automated phone payment system. Under the leadership of Editor-in -Chief Huey Freeman, our team of staff reporters bring accurate,timely, and complete news coverage. Our Privacy Policy applies to all funding transactions and is hereby incorporated into this EULA. Relationship of the Parties; No Third Party Beneficiaries. Notwithstanding a Facilitys rules or policies to the contrary, Facility Network Users must be provided a reasonable opportunity to review and accept this EULA, and a copy of this EULA must be provided to the Facility and all Facility Network Users. Unlike calls from the detention center which can sometimes allow for outgoing collect calls, you will need to add funds via credit, debit, or prepaid cards prior to the call. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. Looking for an inmate or information about a facility? Bless you, See how InmateAID has helped over 750,000 families stay connected, CDCR - Salinas Valley State Prison (SVSP), MA DOC - North Central Correctional Institution (NCCI), Federal Correctional Institution (FCI) - Beaumont Low, ME DOC - Central Maine Pre-Release Center, Federal judges aren't following 'compassionate release' law guidance, Former NFL star Kellen Winslow II makes bid from prison to reduce his sentence, Federal Bureau Of Prisons Set To End Home Confinement Under CARES Act, Todd and Julie Chrisley report to prison on bank fraud, tax evasion convictions. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. HomeWAV Mobile App Features: - New to HomeWAV? During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. If you are an individual user, after you have completed your registration and set up your account, you may be required to fund your user account before using certain Services. HomeWAV has vested in each Facility the ability to exercise certain administrative controls over the use of our HomeWAV Software on their Facility Network. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing HomeWAV Software. 3. Indemnification: You agree to indemnify, defend and hold the Company, its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives (Indemnified Parties) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these terms and conditions; (b) any allegation that any information you submit or transmit to the Website infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of the Company; and/or (d) your activities in connection with your use of this site. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, drivers license number, passport number, or other similar identifiers. Any refund requiring a check will be refunded less 10% of the remaining balance. It certainly has been helpful and everyone is very helpful. App freezes and continues to charge more often than we're able to converse. When you submit sensitive information via the Website, we take reasonable measures to protect such information both online and offline. . With help from a strong Wi-Fi connection, HomeWAVs secure mobile app and platform help you keep in touch with incarcerated friends and family. initiate a denial-of-service attack or a distributed denial-of-service attack or otherwise attempt to interfere with the proper working of the functioning of the HomeWAV Software. Please try again. Users of our Website may elect to opt-in to all cookies. You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose. Sign in and add funds directly through our website. Reno, NV 89510, Precautionary Measures to WritetoanInmate. Which is better than nothing. This End User License Agreement (EULA) is a binding legal agreement between HomeWAV, LLC (HomeWAV, we, us or our) and each individual user and legal entity that downloads, uses, and/or distributes to its users a copy of the proprietary HomeWAV Software (collectively, you or your or end user). Usage of a cookie is in no way linked to any personally identifiable information. name or booking number, Cash Kiosks accept deposits by cash money, VISA, and MasterCard, Deposited funds are available for the inmates use after verification THE MAXIMUM LIABILITY OF THE COMPANY, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF You will need to upload a profile picture of yourself that is head-on, from the shoulders up, and without filters or edits, as well as a government-issued ID like your license, state ID, or passport. If you do not have a card saved in the system, you need to enter the correct information below. Video messages i receive are zoomed in like 4x. The state put a protection order on my boyfriend to protect me from him and now he is in jail for violating it as well as was I for being together. Limitation of Liability. Visit the TouchPay website to make a deposit online. To exercise any of the rights mentioned above, please send an email to support@homewav.com or a letter to HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, MO 63146 with California Consumer Privacy Rights Request in the subject line or body of the email or letter. Ownership: The Website, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (Company Property) is owned by the Company and will remain the property of the Company. are available in their housing areas daily from 6:30 AM to 11:00 PM. Creative examples for socializing with incarcerated individuals, which can be done virtually or in-person, include: 1. Here are seven tips for a seamless experience. Facility means a state run correctional facility that has entered into a Facility Agreement and which is providing Facility Network Users the ability to access and use the HomeWAV Software through the Facility Network. The number of minutes to be transferred. . Otherwise, IGF are only refunded to the inmate or the credit card used in the original transaction after the inmate is removed from the facility or the facility is decommissioned. We offer a variety of safe, easy-to-use features for fully registered and approved visitors, including: Looking to schedule an on-site or lobby visit? (We highly suggest a strong Wi-Fi connection and a headset for the best results.). This includes information regarding inmates downloaded and copied from the Arizona Department of Corrections, Rehabilitation & Reentry website. THE COMPANY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, THE MATERIALS, AND ANY SERVICE OBTAINED THROUGH THE WEBSITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Browsing history, search history, information on a consumers interaction with a website, application, or advertisement. Facility is responsible for communicating all questions and requests from end user to support services. other information needed to provide you with the information or services you are requesting; and Talk-to-Me Funds (TTM): Talk-to-Me Funds are deposited by a third-party user and may only be used by the inmate to talk to the third-party account which deposited the funds. The correctional facility will see your account, profile photo, and government-issued ID, then grant or deny access. The sender will be liable to prosecution under A.R.S. In the event of any inconsistency or conflict between this EULA and any other agreements between us, the terms of this EULA shall prevail as it relates to your use of the HomeWAV Software. Profile reflecting a persons preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. (These terms have special meanings under the Fair Credit Reporting Act, 15 USC 1681 et seq., ("FCRA"), which are incorporated herein by reference.) Especially Courtney! I have lauded your services to anyone who would listen, thank you so much for helping me keep in close contact with my loved one. HomeWAV will maintain the HomeWAV Software in a workmanlike manner, with necessary security safeguards. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). When we do, the version date, at the top of this page, will be updated to reflect that revision. My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. To ensure equity, profiles are sorted randomly. P.O. Check to see how much we can save you! Homewav account holder's name. Interested in learning more about how HomeWAV can help you? Part 99)). Fenny K. Inmate aid is definitely the most responsive group of people. April 07, 2021 20:21; Updated; Each of our facilities have their own pricing rates. The best ruleto follow:Anything you say to anyone, can and will be used against you in court. One of the simplest ways to help your loved one is to send money for their phone and commissary accounts. Have us delete any data about you which is not required to be maintained. Wait to be Accepted by the Detention Facility: In most cases, your account will be reviewed by the correctional facility within 24 to 48 hours. After that, its as simple as accepting a call. You agree and understand that use of the HomeWAV Software may be subject to limitations beyond our control. Information we collect automatically: Please see policy on Cookies, below. You may not use the HomeWAV Software or your user account: in violation of any federal, state, local, or international law, treaty, or regulation of any country; It seems whenever we get to talking about something important, the app stutters, freezes, but continues to charge. Arbitration and Dispute Resolution: You and the Company each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this site; or (iii) the Companys services shall be resolved exclusively through final and binding arbitration rather than in court. The information contained in this website may be out of date, or may contain errors or omissions. Redeem your Talk To Me bonuses by following options. Notices. Login Information. PLEASE REVIEW ALL THREE CAREFULLY. at a correctional facility that offers the HomeWAV system. If your account is not accepted, please contact the detention facility. To ensure equity, profiles are sorted randomly. Deposit Funds for Incarcerated Friends & Family, 2022 HomeWAV | Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Data privacy and security practices may vary based on your use, region, and age. FromHomeWAVsapp or online dashboard, you can either view available funds or add and transfer funds. Use of the HomeWAV Software by a Facility Network User is conditioned on such individuals affirmative consent to this EULA and their compliance with the terms and conditions in this EULA. Find a location near you using the TouchPay Locater. Understanding Fees | Privacy Policy. Search all the facilities in our system, or narrow your search by entering a facility name, selecting a state and/or type of facility. Changes and updates to Privacy Policy: We will change and update the privacy provisions of these Terms from time to time. We encourage our users to be aware when they leave the Website and to read the privacy policies of other sites accessed or visited. By using the HomeWAV Software, you agree to the following Acceptable Use Policies. You're also free to add, update, or change your payment information at any time. Visit the TouchPay website to make a deposit online. Deposits to inmate accounts are made using TouchPay Systems You will indemnify, defend, and hold harmless HomeWAV and its directors, officers, employees, representatives and agents from and against, any and all claims, losses, damages and expenses, including attorneys fees, arising from any claim brought against us arising out of or related to your use of the HomeWAV Software or any Third Party Content, your user content, your breach of any provision of this EULA, or your negligence, other act or omission, or willful misconduct in connection with your use of the HomeWAV Software. With help from a strong Wi-Fi connection, HomeWAVs secure mobile app and platform help you keep in touch with incarcerated friends and family. Information you provide to us: Through our Website, our customer support center, and/or otherwise in connection with our services, you may provide us with certain personal information in order to set up an account, contact us, request information, access information or subscribe to products or services. Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE COMPANY AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE WEBSITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF THE COMPANY; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; AND/OR (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE WEBSITE. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. Your email address will not be published. are allowed. Be sure to have a strong Wi-Fi signal for the best video quality. Having an incarcerated loved one is difficult for the whole family, but talking to your kids can help their stress about the situation. HomeWAVs software allows you to schedule without any assistance from jail staff. 17. 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Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with the Company through arbitration. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. TTM: TTM funds will be refunded less 10% of the remaining balance to the last card used for each third-party user. Creative examples for socializing with incarcerated individuals, which can be done virtually or in-person, include: In most cases, your account will be reviewed by the correctional facility within 24 to 48 hours. Modifications means any and all changes, improvements, updates, upgrades, new releases, fixes, enhancements, customizations, supplements, or new versions of the HomeWAV Software, and all work that is based on or incorporates all or any portion of the HomeWAV Software, including, without limitation, all derivative works made from the HomeWAV Software. We offer four simple ways to add credit. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Missouri. HomeWAV has no input or enforcement responsibilities on behalf of any Facility, however, as a condition of your use of the HomeWAV Software and as a material obligation of this EULA, all users must comply at all times with all policies, rules, procedures, and administrative guidelines of a Facility to the extent they apply to your use of the HomeWAV Software (collectively, Facility Rules). I've tried my Bluetooth headset and 2 different speakers. 75% of the time he gets no sound on his end. f you have been looking for an alternative to. Funding transactions are handled through our website and are required for individuals users to use the HomeWAV Software for video visitation services with Facility Network Users via the Internet as authorized by the Facility. If this information is sent to an inmate, it shall be treated as contraband. Log into your app. The inmate may either select to initiate an immediate refund back to the credit cards used to fund the account or provide an in care of address for a check refund. Phoenix Police Arrest Suspect In Deadly Argument At Convenience Store, Arizona Court Orders Execution Of Inmate State Didnt Want To Execute. Code 1798.80(e)). HomeWAV and the Facility will then follow a multi-step verification process to confirm if the communication is classified as a Privileged Communication. Arbitration and Dispute Resolution. . use any robot, spider, or other automatic device, process, or means to access the HomeWAV Software or the Facility Network for any purpose, including monitoring or copying any Third Party Material;

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