You do not have to change the optical cable. I found that many users have connection issues with their Hue Bridge. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. They release a new version constantly, you can seehere. Press and hold the power button on the Hue sync box. Swipe to the left on where it says "Home" and tap "Remove". Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Rollback the version of the Hue Sync App. Is Philips Hue Z-Wave or Zigbee? In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. 8. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. If you are unsure about installation, refer to the manual that came with your Hue sync box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. All Rights Reserved. Refunds. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. All rights reserved. However, whether its the app or the physical box, both systems are known to have some issues during connection. The consent submitted will only be used for data processing originating from this website. Copyright 2000-2023 M2N Limited E. & O.E. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. So, it would seem I'm the only one having this issue. Optional: Pair a TV remote to the Hue sync box. I am using a DisplayPort to HDMI cable. Both of these issues can be fixed with these quick tips and tricks. APs are also best used for devices that dont require a 100% reliable internet connection. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. It may not display this or other websites correctly. Hue Bridge required, not included. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Mine was turning off using HDMI out 2 on my Denon. What is the problem? With our lights, sensors and switches, you can make your house the brightest home on the block . They recommended I change the cable between the Sync Box and my TV. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. The No. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Continue holding the BIND and EJECT buttons for 10-15 seconds. Many users tell me that their app would be lost connectivity once per hour. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Here are a few of the most common issues with the Hue Sync app. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Your Hue lights can now sync to those while the signal is passed through to your TV. If possible, we would also recommend updating the Philips Hue TV sync box. Read more. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. To solve the problem, consider removing and reinstalling the same version again. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. At this point, we would recommend you to Contact Apple Support. Philips Hue brings smart lighting to everyday homes. Can It Support Both?! There seems to be an issue of integration with apple TV or a problem on device. 4. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Make sure Bluetooth is enabled on your mobile device. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. No response from them. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Website copyrighted Smart Home Winner 2021-2023. any proposed solutions on the community forums. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Honestly considering a return. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Create an account to follow your favorite communities and start taking part in conversations. If you have not created one, you can do so in the Hue app. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Troubleshooting Ecobee Server Communication Issues. Apple TV 4K, The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. This is the first app youll need. This app allows you to do a lot of fun things, it is for both Mac and PC users. Youve probably already guessed the solution here. Any help appreciated.Seems to drop the connection every twenty minutes or so. Name the HDMI inputs. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Open the Hue Sync mobile app. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Aug 22, 2020 6:17 AM in response to ShYnNoK. This is because more users prefer the app over the box. Apps are complicated pieces of software. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. This site contains user submitted content, comments and opinions and is for informational purposes I will tell you some methods to fix it. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. See all the updates weve made to the Hue sync box to improve the surround lighting experience. It requires an HDMI input and Smart TVs dont output the video signal. only. Can we ask, have you tried any other configurations? Required fields are marked *. You can try these methods to see if they work. This method has helped many people solve connection issues. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. On your PC, search for %appdata% in the taskbar. So you should consider a couple of things like your WiFi connection. AVForums.com is owned and operated by M2N Limited, And the Hue Sync Box connects to your router (via Wi-Fi). If youve never heard of the Philips Hue Sync, let me give you a brief introduction. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. You can check the apps data files. Enter the password for your Wi-Fi network when prompted. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. UU. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Press and hold the power button on the Hue sync box. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. I have the same problem if I use apple TV straight to the TV. I just couldn't get a decent effect with the light bars. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Sometimes goes off unexpectedly then has to be synced again. The Philips Hue . You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. So it's the sync box that's got the problem, not the wifi. Press the button on the Hue Bridge. . Lets go through some of the most common bugs and how you can fix them quickly and easily. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Many technology companies like Philips often release new updates for their hardware or software. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! I have also gone through some research and come to some conclusions. All postings and use of the content on this site are subject to the. Ive fixed it. My LG tv has only HDMI ARC and not eARC. For a better experience, please enable JavaScript in your browser before proceeding. Thanks and good question. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Select your Wi-Fi network and tap Connect. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. This folder will have sub-folders for each application. Just looked at the Gradient and i'm sold on that. Can You Control Your AC with a Smart Plug? While they both can work together, you dont need one to run the other. I press Sync and it starts working but still says no signal detected. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. The lights will only work when the content is 4k HD or HDR. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Description. Read More. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. For some problems, it is difficult for you to find solutions online. Very happy!! TV signal drops until I reopen the Hue Sync app. I think almost everyone will like to watch movies, listen to music and play games. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. (6 Safety Tips). Is that the issue? Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn I don't get it. Apple disclaims any and all liability for the acts, Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. I am using it daily here and like it a lot. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Press J to jump to the feed. My AVR supports Dolby vision pass through. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Can It Support Both?! Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. We and our partners use cookies to Store and/or access information on a device. Both the new app and the new physical device have some issues that users are currently working out. Delete Appdata files, it will be repopulated. I have these issues as well. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. All Rights Reserved. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Open the new finder window, then click Go. This is another one youve probably already guessed the solution for. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. But you can rollback the version if you dont want to wait. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Enter the password for your Wi-Fi network when prompted. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. You can open it by typing %appdata% in the taskbar. I am loving mine with the gradient strip as well. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Click the Library shortcut that appears. Select your Wi-Fi network and tap Connect. Save my name, email, and website in this browser for the next time I comment. All you need to do is set up a new entertainment area on your smartphone. They release a new version constantly, you can see. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. However for some users, they dont understand the charm in a practical moving watching experience. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. *Dolby Vision Enhanced Compability turned on (Hue Box)? Even if the connection dropped (and I'm not convinced, because everything else is fine), it . I was pretty disappointed with the play bars but now I've got the gradient strip I love it . I've contacted Philips Hue Support but they don't know what they are doing. However, how to do if the method doesnt work? Manage Settings Hue uses these connections to create their surround lighting experience. Its really that easy. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. JavaScript is disabled. These are devices that boost the range and performance of your Wi-Fi router. Wait 30 seconds. The cable box should run thru the receiver. Press and hold the option key to reveal a Library folder. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb.

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