11h05. It's not just that there has been a delay. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I expect that they are simply burying their heads in the sand and do not look at all. Log out of your email account then, Using an email program? Looks like no ones replied in a while. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sending or receiving email. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 15h33. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 14h56, on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Page 1 of 2 1 2 Last If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Not receiving @btinternet email. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. If yes, we recommend that you check if the issue persists while on safe mode. After 6 mos., if selected you will be billed $10.99/mo. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 11h33 This sounds fiddly, but isn't necessarily. Here are some answers to help you. If not, how do we get a moderator involved? It's good (???) Email: timforrester@btinternet.com. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Some links in this article may be affiliate links. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. It takes a while to get a reply from the Postmaster but they will respond. Then power on the phone and iPad and tell me if it still has the problem. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on BT Email - best practices for postmasters and senders of email | BT Help, on After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 15h22, on 20h13. BT need to deal with this at a high level, NOT an individual user's account. They must realise that they have a dreadful name. - last edited on Many have had the same address since they first went online many years ago. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. You may have to register before you can post: click the register link above to proceed. So, I did checked around it seems that smtp is not working. We have received reports that emails to btinternet.comemail addresses are being blocked. We'll need to look into this and we'll get back to you next week. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. If I go into iCloud web page, then I can send and receive as normal. 2. You can send and receive messages, but not actively manage the account. Why cant my email address have BT.com in the display name? This isn't just a small delay. We always endeavour to grade correctly and. Looking through previous posts I see this has been a regular problem. Delays in Emails being delivered can arise from a multitude of reasons. Anyone else experienced this and got any suggestions on how to proceed? In my view, the Postmaster group are doing it the wrong way round. 19-12-2022 That helps us fund This Is Money, and keep it free to use. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 26-08-2021 They forecast a response within 72 hours. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. The worrying thing is I don't know how many other emails I'm not receiving. 14h08. 23-04-2021 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. on Sky allows former customers to keep their email account free of charge and indefinitely. - last edited on 20h33 As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. This morning I clicked on the email icon on my phone and was again asked to login. Accounts that are inactive for six months are deleted automatically. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Go through and update your details for each one with your new email address. 6h21. 26-08-2021 That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 4) Send an email to your main contacts to let them know your new email address. 19-12-2022 It seems that my account SMTP setup was changed (without my input). 23-04-2021 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Copyright 1995-2023 eBay Inc. All Rights Reserved. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. - We do not send parcels to PO BOX addresses. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. View cart for details. How can we as customers get BTs attention and ensure that there is a fix? I've got a "failed delivery message". Can I move my BT Email address to another account? What can be done to fix this problem please? I cannot send even the simplest of messages this morning. I consistently receive this warning:whenever I try. any proposed solutions on the community forums. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Neither of these has solved my problem. on provided; every potential issue may involve several factors not detailed in the conversations Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. by What does this mean? Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. While members are not getting emails, they do appear as posts on the Google Groups page. Log in issues. I feel there is something going between Google and Apple. Please check your email settings. Send yourself a test email. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Today all of our emails addresses would receive, but not send. Thank you anyway. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 16h05. BT Email - best practices for postmasters and senders of email. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Incoming mail works, but unable to send anything. omissions and conduct of any third parties in connection with or related to your use of the site. 9h25 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 09-07-2019 We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. @stevebrass Thanks, but same result as before. Any ideas? . I am using the Outlook app on a Samsung phone. We do not write articles to promote products. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If that doesn't fix the problem, see the next section. Your post does not go to BT. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Hi Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. 26-08-2021 'I have always used the same email address,' says Dave, 79, from Cambridge. So it seems to be something between Android and BT Mail. 21h18, I have got my email working again. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 15h24. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). This amount is subject to change until you make payment. I consistently receive this warning: whenever I try. Its probably not directly relevant to your problem, but who knows with Apple!! Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Examination of the message heads of the delayed emails might be informative. Sorry but how do I PM you, and what details do you need? 26-08-2021 Using webmail? I also feel slightly better I am not alone. 6h00. 19h37 BT are blocking the complete domain which the sender is sending from. We appreciate you reaching out to us about Mail. When this happens. I have entered the SMTP and IMAP details correctly but it still won't send. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. by Hopefully, we can get this resolved quickly. Accounts that are inactive for six months . My email is not sending from my iMac (iCloud). 26-08-2021 Thank you, JW. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on This is going to need looking at by their email support team. 3) Import all of your contacts from your old account to your new one. No disrespect intended as your advice is probably based on years of experience of BTs service! BT L1 agent wasn't able to resolve and it has been passed to their email support team. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. So hardly time for a timeout to have occurred. on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter This could be as simple as the sender's email application had an issue and had not sent the emails until recently! To start the conversation again, simply 17h25. Have you had the chance to check if the issue persists on a different user account? Ive also tried not using advanced settings at all with exactly the same results as described above. Today all of our emails addresses would receive, but not send. Will post any update that I get. Last Thursday, I stopped receiving email from my @btinternet.com account. Thanks for the super fast analysis and reply. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Our standard shipping option is via Royal Mail airmail. A warm welcome to the forums. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Our Gmail accounts work on all our devices. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I have the exact same problem. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I have it in a notepad file as well if that makes it more readable. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. The accounts work on BT Webmail, both to receive and send. Those who wish to hold on to their email account just have to log in from time to time to keep it active. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. All other emails to other systems have no issues. Does anyone have any other suggestions please?? I spoke too soon. To start viewing messages, select the forum that you want to visit from the selection below. Gmail and Outlook are two of the most popular. 16h34. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. What do I have to change to make my emails send? If you're having problems, try logging in to webmail. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . None of the posts I have seen are the same as my problem however. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. on I've got a "failed delivery message". Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. What does this mean? We have received reports that emails to btinternet.com email addresses are being blocked. MisterW, bobpullen. on 15h04. I installed the outlook App on my iPad and it works perfectly I'm afraid. PaddyB. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. For those that aren't arriving, things obviously get a little more involved. I have a group of 14 people set up under Outlook 365. 11h40. If everything works fine in webmail, you may need to check your program settings. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 23-04-2021 - edited Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 23-04-2021 . Has anyone else encountered this and found a solution ? It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Please update the server configuration to continue connecting to this account", with the option to cancel or update. It's reassuring not to be alone. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 13h37, on I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). If I changed my email address I would be bound to lose something important. 23-04-2021 We understand that you are experiencing issues sending emails. 6) Make a list of all of the accounts and logins that are linked to your old email address. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Tried on various devices with same result. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. This site contains user submitted content, comments and opinions and is for informational purposes I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 09-07-2019 Any ideas? It is very annoying, I hope you guys reach me out soon. I have a group of 14 people set up under Outlook 365. 23-04-2021 on Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Unfortunately, it did not work. on I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 19-12-2022 I can send test messages to my iCloud e-mail but not other addresses. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. This amount is subject to change until you make payment. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password The problem is also affected by the addressee. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Customer: replied 2 years ago. 26-08-2021 13-07-2019 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 23-04-2021 If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Doing so can save hundreds of pounds. ), on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Anyone else experiencing the same issues? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. As soon as I removed that link all was well again. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. This started suddenly about 5 or 6 weeks ago. Having the same problem myself today - unable to send emails from my @btinternet.com account. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. It's very annoying and slightly weird. 23-04-2021 So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. What can we help with? mingoslkd, call Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. This has made me want to look a bit further and so I found the Community. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 'All of my contacts have it. Have you had the chance to try the steps in the article below? I have exactly the same problem and would love to get a solution. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 14-07-2019 19-12-2022 I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. This amount is subject to change until you make payment. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. If you click on them we may earn a small commission. Surface mail is also available; please e-mail us for . 2 days ago I suddenly stopped being able to send emails and get the message below. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. The other two people that are having the same problem are using Samsungs, but haven't said which model. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. The article below can help if you do not have any other user account to test with. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. By Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Surely other services would similarly suffer. on TalkTalk allows you to access your email account for 12 months after you switch. 5) Set up an auto-responder message on your old email address. I anybody else having this problem. Has anyone experienced this problem. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I can send & receive the bt emails using the Samsung mail app. 19h32. on Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Though any rejection on our side should be returned back to the sender as a bounce. on Go back to . 10-07-2019 This amount includes applicable customs duties, taxes, brokerage and other fees. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Comic should be in the grade given in the listing title. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Are there really just two of us having this problem? Thanks for the examples that have been provided so far. Also, the web interface seems to be working just fine. Last week I phones an advisor with a somewhat similar response.

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