If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. We will say "yes" unless a law requires us to share that information. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Select the message type from the dropdown options based on the topic of your question. How do I turn biometric authentication on/off? Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Here you will see an option under Our Resources titled Feedback. We can use your health information and share it with other professionals who are treating you. Here you will see an option under Our Resources titled Feedback. To do so: Adobe Acrobat is required to view and print forms on the portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. trouble logging in, password assistance, access to family members information etc.) You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. For your safety and security, your session is about to be logged off due to inactivity. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Contact your provider's office and request a password reset email. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. How soon can I expect a response from my provider? You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We are required by law to maintain the privacy and security of your protected health information. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. A link to reset your Patient Portal password has been sent to. It is at your practice's discretion to allow online appointment scheduling. Starting a new practice can be overwhelming weve got you. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Why doesn't anything happen when I click on a medical form? How do we typically use or share your health information? To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Click the Accounts icon in the lower right navigation bar. Select an available appointment from the calendar. This is to ensure that its providing the best quality experience possible before distributing it more widely. Make a quick and easy payment online using the QuickPay Portal. This feedback form is a one-way communication system. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Were located at 311 Aresenal Street, Watertown MA 02472. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Cookies are used for system performance functionality. You'll need to login to athenaNet to connect. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. To see these views, navigate to your Inbox by clicking the . All communications between you and your provider's office are carried over a secure, encrypted connection. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Navigate to the Account screen by clicking Account in the bottom navigation bar. Here are answers to some frequently asked questions to help you get started. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Were improving healthcare for physicians and patients alike. You may request a Patient Portal account for yourself. We can use and share your health information to run our practice, improve your care, and contact you when necessary. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. If youve set up text messaging as your security option, the following message will appear: 2. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. trouble logging in, password assistance, access to family members information etc.) When you see this error, a problem has occurred with the app loading your data. To do so: Adobe Acrobat is required to view and print forms on the portal. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). We plan to offer athenaPatient to all athenahealth customers and their patients soon. We will make sure the person has this authority and can act for you before we take any action. Features and services. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Please click OK to continue your session. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. You will see a toggle switch under Security titled Face or Fingerprint. . Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Click the desired message in your inbox to read the message. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. You need to select the Accounts icon in the lower right navigation bar. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We will not retaliate against you for filing a complaint. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). We may charge a reasonable, cost-based fee. It is not intended to provide medical advice. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Benefits of the Patient . Join us in creating healthier futures for us all. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Explore our global offices or find the one closest to you. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Deliver quality care more easily with support that lets you focus on your patients. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Start by clicking the button below, and logging in with the email and password you already use. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. For your safety and security, your session is about to be logged off due to inactivity. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Click on the back arrow to return to the Patient Portal. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Please notify us immediately if you believe the security of your Portal account may have been compromised. We are required by law to maintain the privacy and security of your protected health information. Your provider's office will make every effort to respond to your messages within a timely manner. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Patients can message their doctor or provider directly and connect with their healthcare team! The Practice Entities have no control over the security or privacy practices of these external websites. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. How do I edit how my contact preferences for different types of notifications? athenahealth reserves the right to make periodic updates and revisions to this Policy. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Select the message type from the dropdown options based on the topic of your question. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. You are using an outdated browser that is not supported on the Patient Portal. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Meet the experts helping us reshape healthcare. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Collect more of what youre owed faster with services that support billing efficiency. . Can I access my Patient Portal from the athenaPatient app? Please. In the meantime, you can always log into your Patient Portal using a web browser to check this information. To do this, you must create a password for your account by clicking the. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. We were unable to save your data. It is at your provider's discretion to make test results available. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. usually in ways that contribute to the public good, such as public health and research. This website uses encryption software. Indicate your contact preferences for different types of notifications. We are not required to agree to your request, and we may say "no" if it would affect your care. We only get paid when you do, so you know your success is our top priority. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Ive logged into athenaPatient, but it says my provider isnt supported yet. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Get expert help improving clinical and administrative workflows and your organizations overall performance.

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