As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. We're so sorry to hear about the order. We're sorry to hear that you had issues with your orders. Prom season is here, and you deserve to look and feel amazing for your big party! If you need your dress for a specific date you might want to find a different one. We ordered a dress on 9/6. Please email us at resolution@lucyinthesky.email so that we can better assist you! For further information, please visithttps://help.afterpay.com/hc/en-au/. I am so disappointed and will NEVER ORDER AGAIN! Phone Email. Thanks for your feedback. Hi Melissa, this was for a very special event and now i have no outfit and no resolution to this. Article created 4 years ag The dresses didn't look anything like the photos. How useful is that if the items never come? It goes against our guidelines to offer incentives for reviews. Please contact us via Live Chat for 24 hour customer care. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? i live in texas and ordered a dress on sunday earlier this week. Belle R and the team at Lucy in the Sky were great to work with. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. . Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You can email us at resolution@lucyinthesky.email! I HIGHLY recommend NOT ordering from this place. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. All our models are approximately 175cm tall. Products used:None, sizing too inaccurate. I've made several purchases on different occasions from this store and nearly all of which came with problems. The cost of foreign products and services may fluctuate. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. If you need specific product measurements or have further questions, please email us at. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Super fast and helpful; won't hesitate to order from the site/company again! We encourage you to review those policies when you visit those sites. Our styles are designed exclusively in Los Angeles. Do not purchase from Lucy in the Sky. If the issue persists, we would suggest to follow up with your bank. We cover the cost of all domestic return shipping for all styles. We're so sorry to hear about the order. I regret buying anything from them. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Try the following: 0800 587 4005. This may prevent you from taking full advantage of the website. DO YOU SHIP INTERNATIONALLY? We reserve the right to withdraw linking permission without notice. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Order from a different boutique. Hi Elena, Thanks for your feedback. I am beyond disappointed in this company and its respect for its customers. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Horrible customer service. All prices advertised are subject to such changes. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We're so sorry to hear that there was an issue with your order. With no warning either time. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Background and inspiration 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. - Kate, Hi Gosset! For international customers, return postage is the responsibility of the recipient. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Have something to share about Lucy In The Sky? It is a no for me. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Any trade marks/names featured on this Website are owned by the respective trade mark owners. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Also no updates on arrival or even if I will ever get it. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Daughter bought a dress for homecoming from this site. Worst experience. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. They weren't prepared for homecoming season and got behind. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. You can email us at resolution@lucyinthesky.email! 1860 500 6633 is Tata Sky WhatsApp customer care number. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Two out of four of the dresses arrived by January. We'd love to assist you further if you need help with returns. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Companies can ask for reviews via automatic invitations. We therefore have no responsibility or liability for the content and activities of these linked sites. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Please emails us at resolution@lucyinthesky.email so that we can better assist you. Please email us at resolution@lucyinthesky.email if anything else. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. -Kate. They are absolutely, THE VERY BEST!!!! - Kate. Date of experience: 04 February 2023. All such rights are reserved by www.lucyinthesky.com and its licensors. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Followed up shortly after the purchase to make sure everything was ok. They do not have number to call. Great customer service. Do you agree with Lucy in the Sky's 4-star rating? Check out what 6,864 people have written so far, and share your own experience. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. I loved 1/2 dresses I bought. It fits exactly to measurements specified in the skirt section for sure! The customer service is out of this world. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Hi! This Privacy Policy Statement only covers our Website and does not cover any other website. You may store, print and display the content supplied solely for your own personal use. i ordered 2 dresses october 2 and need them for october 11. thanks! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Not worth the hassle and loss of money. Absolutely terrible customer service. We use dedicated people and clever technology to safeguard our platform. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. This cost is not covered by us and is charged directly by your local government. What Is Lucy in the Sky? Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Really horrible place. Over 90% of Sky customers seeking help quickly get it through the available online channels. 0800 840 0202. Every item was shipped separately and weeks after stating they were stated to arrive. . We're sorry to hear that you had issues with your order. I have twice ordered from this website (years apart) and both times my items were not sent out. You can only email and live chat with them. Products used:I ordered a dress that NEVER was shipped. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Depending at which stage your order is at, we may be able to adjust it accordingly. I had a great experience with the customer service chat! Please email us at resolution@lucyinthesky.email so we can look into your refund. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Critic England, United Kingdom. -Kate. How did we do? The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate Sarika Pramod 1 review US 3 days ago Great experience! If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. The dress did not fit correctly and they will only give you credit no refund. Why would I need store credit when I already purchased the 3rd dress. These companies are a dime a dozen, you can 100% find another that actually values customer service. I was never updated or contacted. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. We'll send her your regards! Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Cassandra M. went beyond. -Kate. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Registered: 04-01-2009. on 10-08-2013 09:47. She responded quickly and answered all my questions. -Kate. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 All orders are subject to availability and confirmation of the order price. So ordered the 3rd dress in a different style. Hi Addison, Thanks for your feedback. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Email: shop@lucyinthesky.email - replies within 24 business hours. We'd love to make sure we make this right and find a resolution. Thanks for your feedback. . After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. We want to make sure this gets refunded immediately. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I messed up my address and they were quick to help and fix my mistake. We're so glad we were able to help with the return. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I'm so frustrated because they don't have a phone number. I had talked to 2 other reps there and they did not help AT ALL! -Kate. Thanks for your feedback. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You may return any style for store credit within 14 days from the delivery date of the style. If you need help with returning we do have our returns in our FAQ. You can also visit this article for more information on getting support! Please email us at resolution@lucyinthesky.email so we can assist you sooner. - Kate. Hi Kat! The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Message KYLA via the following: I emailed on 9/16 noone has contacted me. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Hi Jay, The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. This is the only time I ever have ordered something online when the seller would only give store credit. - Kate, Hi Paula! -Kate. Please let us know if we can help any further. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Not only was she patient but she was quick and so attentive. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. No further information is required on your end, the return label has all your information. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. If you're reaching out to us regarding an order, please have your Order ID in your message. Both dresses arrived back to back and they looked nothing like it did online. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. LUCY IN THE SKY Help Centre. . Article created 4 years ago. KYLA can provide quick and real-time responses to your SKY service concerns. Ordered a dress for my daughter homecoming and it NEVER came. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Caveat emptor. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Any orders cancelled within 14 days of being placed can be cancelled for store credit. She offered me advanced credit and provided easy instructions to do so. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page.

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