Support the adoption and continual improvement of Business Process Management Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. For further assistance, read the application checklist or frequently asked questions. Other assessments vary depending on the job and what is being assessed. Inclusive recruitment . Copyright 2015 NSW Public Service Commission. Revenue: Unknown / Non-Applicable. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Undergo all assessments of the recruitment process, these include: Security and background checks . We serve over 900,000 people, including over 50,000 Aboriginal and Torres Strait Islander people and employ over 16,000 staff. It isn't done without proper strategic planning. Are you a keen learner and thrive on always bettering your knowledge and skill set? You do not need to attach a resume or cover letter. Merit based stages Learn more about STEP 3 STEP 4. While many employers are aware of their obligations, some may not be. other activities, such as group exercises or role plays. contact you to make sure you want the job, discuss and agree on the conditions of your employment, ask you if you need workplace adjustments to help you do the job, talk about other arrangements like flexible working. In-tray exercises simulate administrative aspects of a role. Resources to support senior leaders contemplating an organisation restructure. We offer more than just a job, with careers almost as diverse as our people. send them the role description to help them talk about how your previous work relates to the job. service check (for current NSW Government employees). Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. a range of business processes identification, modelling, analysis, design and The rules and guidelines for work in the sector. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Test your computer equipment before you start. Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. The capabilities for the role you're applying for are described in the role description. Make an offer of employment after weighing all the available evidence on balance. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. All new employees must agree to comply with the requirements outlined in the policy. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. uses specific examples of what youve done and what youve achieved. Position Classification: Admin Officer Level 4. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. your capabilities, knowledge and experience compared to the successful candidate. As such, they may be at risk of unintentionally discriminating in the recruitment process. The purpose is to determine if you can do a technical part of a job. About. Check the advert and role description of the role to find out more. I look forward to working with Pulse and the team in the new year when we start hiring again! Information on writing your cover letter, resume and answering targeted questions. You usually have a limited time to do the task. So we work with a range of recruitment specialists . This builds confidence in understanding how personal information is handled within the workplace. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. business strategic plans.In this role, you will: The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! use a real business situation such as the start-up of a new program. Make and enquiry or complaint to our office. (BPM) to ensure effective governance and best practice processes and principles efficient enhancements in operational efficiency, customer service, systems and Copyright 2015 NSW Public Service Commission. processes to support business operation We are committed to our equal opportunity policy at every selection stage. Write your response with honesty and passion. Check that you've received an email confirming your application. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Steps of the recruitment process. Review the role description to help you think about whats involved in the job. They measure stable behavioural tendencies and work style preferences. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Please enable scripts and reload this page. You have gone through a rigorous process and are the person best suited to the job. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. You will also be invited to book into a virtual assessment centre. listed in the role description. need you to develop and present your strategy (for example, for the design and implementation of the program). ensure our focus is always on the customer. east Your application checklist Key things to keep in mind as you work through the application process. All assessment centres will be conducted virtually via Zoom video conferencing software. Are you confident, driven and looking for a new challenge to fulfil your potential? Explain what attracted you to want to work for the NSW Government. employment offer or inclusion in our candidate database. Complete tasks efficiently and with the goal of attracting a suitable candidate who will be hired whilst meeting KPIs/ recruitment timeframes. The. Information on how to request adjustments to the application and assessment process if you need them. reengineering,and I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement Example: Responding to a targeted question about your interests. A guide to support senior leaders with organisational strategy. assist with interview and other assessment techniques. Complete your application using the online form on. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. present your findings, in writing or verbally. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. Give yourself the best opportunity to show how you suit the job. This will include a list of dates and times. Referees name, title and contact details. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. They help us to learn about how you are likely to perform the job. Department of Customer Service. Recruiter: usually affiliated with HR and responsible for the HR recruitment process. Example: Responding to a targeted question about your capabilities. You should prepare a succinct application demonstrating why you believe you are the best person for the role. is specific to the job you are applying for. a case study exercise where your group responds to a brief on a realistic business scenario. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. Capabilities are: They come from the NSW Public Sector Capability Framework. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Use the behavioural indicators to prompt you on customer service actions and responsibilities. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. The Department of Customer Service (DCS) is a great place to work! Copyright 2015 NSW Public Service Commission. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. opportunities for improvement We support innovative programs in areas as broad as digital government, consumer protection and major public works. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. How to report serious wrongdoing in the sector. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. The Workforce Profile collection provides deeper analysis on workforce issues and characteristics. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. processes to meet the business objectives Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Maintenance Supervisor. There are currently 218 jobs Our agency is passionate about delivering first-class For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. describe why youre interested in working for the agency or in the NSW Public Service. If you don't receive a confirmation email, check your junk or spam folders. The job ad and information package will give you instructions on what to put in your application. Some roles require you to be at least eighteen (18) years old. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. optimise business outcomes Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Have relevant examples and situations that you can draw on to respond to questions. Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. 9217 4888 or . 1. Please note the help desk operates during normal business hours only. Willing to work an average of 2 to 3 days per week (casual and part-time). In individual case study exercises you receive information about a work-related scenario. The following question is about the 'Commit to Customer Service' intermediate capability. present your findings, in writing or verbally. Come join us and influence the future of our great state. All new employees must agree to comply with the requirements outlined in the policy. Focus on how your knowledge, skills, and abilities match those needed for the job. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. Our common interview format is the structured behavioural interview. Reference checks will be completed prior to offering you employment. Our digital services team employs over 500 designers, engineers and product managers. Includes data collections from the past 20 years. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. 2. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. Visit Website Visit Profile. Lodge your NSWPF application through I work for NSW. Information about adjustments throughout the recruitment process and how we can support you. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. Multiple positions are available, including full-time and part-time. Now, for the exciting part - the start of your new career in NSW Government! The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. Our agency is passionate about delivering first-class we are passionate about delivering a positive customer service experience. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Identify the hiring need. Copyright 2015 NSW Public Service Commission. Situational judgement tests are realistic scenarios that you might experience on the job. The NSW SES advertise positions on iWorkforNSW. Relate your skills, experience and passion to the specific job. Your application will be reviewed against the requirements of the role. Please read and understand NSW Health policy directive (PD2022_030). listed by Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. Check that you've received an email confirming your application. You then present this to assessors when you attend for interview. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. for a dynamic Process Improvement Coordinator to join the team. Will the job help me to serve my community? All rights reserved. Use full sentences, check your spelling and grammar and stay within the word limit.

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